Terms of Service

Welcome to Chu Bo Doi Agarwood Workshop. Accessing and transacting on the website means you have agreed to the terms below. We are committed to bringing a transparent, sophisticated, and reliable shopping experience.

1. Scope of Application

These terms apply to all access, reference, and shopping activities for agarwood products on our website.

2. Products & Information

• Each agarwood product is a natural individual, carrying unique characteristics of wood grain, oil content, and fragrance.
• We are committed to providing honest information and realistic images. However, very small deviations may exist due to lighting conditions or display devices.

3. Pricing

• Product prices are listed in VND and can be adjusted at each time.
• Prices do not include shipping fees, which will be calculated based on the shipping unit.

4. Ordering & Confirmation

Each order is re-confirmed to ensure accuracy and your benefits. We reserve the right to refuse or cancel orders in cases of incomplete information, unable to contact, or unusual signs such as:

• Inaccurate information
• Unable to contact the customer
• Signs of invalid orders.

5. Payment

We support flexible payment methods:

• Cash on Delivery (COD)
• Bank transfer

For high-value orders, we may propose a deposit to ensure the transaction is complete.

6. Limitation of Liability

We are not responsible for cases where products are affected by incorrect use or environmental impacts such as water, humidity, or chemicals. In addition, incidents beyond control are also outside the scope of our responsibility.

7. Adjustment of Terms

Terms can be updated to suit operational reality. The new version will take effect as soon as it is published on the website.