Warranty Policy

We believe that the value of agarwood lies not only in the moment of ownership but also in the long-term use. Therefore, the warranty policy is built to accompany you.

Warranty Scope

Applies to agarwood bracelets and accessories:

• String replacement and bracelet adjustment support
• Periodic cleaning and product restoration

Specific warranty period will be announced at the time of purchase.

Warranty Conditions

Products are warranted when:

• Still within the warranty period
• Not damaged due to strong impact, water, or chemicals

Not Applicable Cases

• Product is damaged or deformed due to incorrect use
• Environmental impacts such as mold, water soaking, chemicals
• Natural wear and tear during use

Warranty Cost

• Free for technical errors or basic support for string replacement, polishing.
• For cases outside the warranty scope, we still support with reasonable cost

Processing Time

Warranty processing time is usually 3–7 days depending on product condition. We always aim to process as quickly as possible so as not to interrupt your experience.

After-warranty Support

Even when the warranty period has expired, you are still supported to care for the product throughout the product's lifetime.